Information you provide:
- Account information (name, email, phone number)
- Profile information (bio, location, avatar)
- Listing content (descriptions, photos, pricing)
- Messages between users
- Verification information (processed by third-party, see below)
- Payment information (processed by our payment partner)
Information collected automatically:
- Device and browser information
- IP address and approximate location
- Usage patterns and preferences
- Cookies and similar technologies
- Referral sources
When you report an issue or open a support ticket:
Your report or ticket is saved with details from the moment you sent it, so the FrostBoard team can look into it:
- The page you were on and the item you reported, such as a listing, event, post, or profile
- Your name, email address, and FrostBoard account
- Your IP address and approximate location (city, region, and country)
- Your device, browser, and screen details, and recent error messages from the page
We use these details to investigate the report, for quality assurance and the development of FrostBoard, and to keep FrostBoard and its members safe, which can include blocking IP addresses or locations tied to fraud or abuse. Only the FrostBoard team can see them. They are kept with your report and deleted when your account is deleted, except where the law requires longer retention.
- Provide, maintain, and improve our services
- Verify user identity and prevent fraud
- Facilitate communication between users
- Process transactions and send related information
- Send service-related notifications
- Respond to your requests and support needs
- Investigate reports and support tickets, for quality assurance, and to develop FrostBoard
- Protect the safety and security of FrostBoard and its members, including blocking IP addresses or locations tied to fraud or abuse
- Enforce our terms and policies
- Comply with legal obligations
- Analyze usage to improve the Platform
We may disclose your information to law enforcement agencies, government officials, or third parties when we believe disclosure is necessary to:
- Comply with applicable law or legal process
- Protect the safety of any person
- Address fraud, security, or technical issues
- Protect our rights or property
We reserve the right to cooperate fully with law enforcement in the investigation of suspected criminal activity, including providing user data without notice to the user when permitted by law.
ID verification is processed by our third-party verification partner. We receive confirmation of verification status (verified/not verified) but do NOT store copies of your ID documents. Verification documents are deleted by our partner after the verification process is complete.
- Account information: Retained while your account is active and for a reasonable period after deletion for legal and business purposes
- Listings: Retained while active; archived listings retained for 90 days
- Messages: Retained while your account exists and deleted with your account, except where the law requires longer retention
- Verification status: Retained while account is active
- Usage data: Aggregated and anonymized after 12 months
We implement industry-standard security measures including encryption, secure servers, and access controls. However, no system is 100% secure. You use the Platform at your own risk and are responsible for maintaining the security of your account credentials.
You may:
- Access your personal data through your account settings
- Correct inaccurate data by editing your profile
- Delete your account and associated data by request to privacy@frostboard.com; we verify the request and act on it (some data may be retained for legal purposes)
- Export your data upon request
- Opt out of marketing communications
To exercise these rights, contact us at privacy@frostboard.com
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
You must be 18 or older to create your own FrostBoard account. The only way a person under 18 can use FrostBoard is through a supervised child account created and managed by their parent or legal guardian. How child accounts work day to day is explained on our Child Accounts page; this section is the formal privacy disclosure.
How child accounts are created
A child account can only be created by an ID-verified adult account holder from inside their own FrostBoard account. The parent or guardian provides the child's first name, email address, and birthdate, selects their relationship to the child, and must attest that they are the child's parent or legal guardian. We record that attestation and when it was given. The child's birthdate is used to confirm age eligibility and to end supervision at 18, and is never displayed to other users. A linked guardian may invite one or more additional parents or legal guardians; each must complete ID verification and sign the same attestation before gaining any access, and each guardian controls their own notification settings.
Consent for children under 13
We collect personal information from a child under 13 only with the consent of the child's parent or legal guardian, consistent with the Children's Online Privacy Protection Act (COPPA). That consent is given when the parent creates the child account from their own ID-verified account and provides the child's information themselves. A parent may withdraw consent at any time as described under Parental rights below.
What we collect for child accounts
- First name, email address, and birthdate, provided by the parent at account creation
- Content the child creates on the Platform, such as draft listings
- The same automatically collected device information described in Section 1
We do not:
- Collect government ID documents from children. Child accounts do not go through ID verification.
- Collect payment information from child accounts
- Use children's personal information for behavioral analytics, marketing, or targeted advertising, or place it in our marketing systems
- Sell children's personal information
- Require a child to disclose more information than is reasonably necessary to use the Platform
Parental supervision and how child data is used
- Listing publishing: a listing created by a child cannot be published until the linked parent approves it. Once approved and published, it is publicly visible like any other listing.
- Meetups and contact sharing: finalizing an in-person meetup, or sharing a phone number or address, requires parent approval.
- Messaging: a child account converses only in supervised conversations, and the linked parent is automatically added to every one of them as an observer: the parent can read the conversation and send messages into it at any time. Outgoing child messages are automatically checked against safety patterns; content that asks to meet in person or to share a phone number or address is refused unless the linked parent has approved that request for the conversation, and attachments are disabled for child accounts. Other members can reach a child account only in these supervised conversations. Automated screening is pattern-based and will not catch everything; it supports parental supervision and does not replace it.
- Parent visibility: the linked parent can view the child's profile information, safety flags raised on the child's activity, the child's conversations (as an automatically added observer), and the history of approval requests and decisions. Ending the family link ends this visibility.
- Safety review: we may review activity involving child accounts for the safety of the child, may notify the linked parent of safety concerns, and where we believe a child is in danger we may notify law enforcement as described in Section 4.
Child profiles are excluded from FrostBoard's public profile listings. The retention schedule in Section 6 applies to child account data.
Ending supervision
- Unlinking: only the linked parent or guardian can end the family link. If a child account loses its last supervising link, the account is deactivated until a parent or our support team restores supervision.
- Turning 18: on the child's eighteenth birthday the account is automatically released as a standard adult account. The member keeps their profile and history, parental supervision ends, and this policy's adult terms apply from that point. Like any adult account, they must complete ID verification before doing things that involve other members.
Parental rights
The parent or guardian who manages a child account may, at any time:
- Review the personal information we have collected about their child
- Unlink the child account from their own, which ends the child's supervised access
- Request deletion of the child's personal information
- Refuse further collection or use of the child's information by unlinking the account and requesting deletion
To exercise any of these rights, use the family management tools in your account or contact us at privacy@frostboard.com. We confirm that the person making the request is the child's linked parent or guardian before acting on it. When a parent requests deletion, we delete the child's personal information except where the law requires us to retain it.
Accounts created in violation of this policy
If we learn that a person under 18 is using FrostBoard outside the supervised child account process, or that a child account was created by someone who is not the child's parent or legal guardian, we will disable the account and promptly delete the personal information collected through it.
As an Alaska-based company, we comply with all applicable Alaska privacy laws. Alaska residents may have additional rights under state law.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification. The "Last Updated" date at the top indicates when the policy was last revised.
Privacy questions? Contact us at privacy@frostboard.com
Questions? Contact us at privacy@frostboard.com
