Information you provide:
- Account information (name, email, phone number)
- Profile information (bio, location, avatar)
- Listing content (descriptions, photos, pricing)
- Messages between users
- Verification information (processed by third-party, see below)
- Payment information (processed by our payment partner)
Information collected automatically:
- Device and browser information
- IP address and approximate location
- Usage patterns and preferences
- Cookies and similar technologies
- Referral sources
- Provide, maintain, and improve our services
- Verify user identity and prevent fraud
- Facilitate communication between users
- Process transactions and send related information
- Send service-related notifications
- Respond to your requests and support needs
- Enforce our terms and policies
- Comply with legal obligations
- Analyze usage to improve the Platform
We may disclose your information to law enforcement agencies, government officials, or third parties when we believe disclosure is necessary to:
- Comply with applicable law or legal process
- Protect the safety of any person
- Address fraud, security, or technical issues
- Protect our rights or property
We reserve the right to cooperate fully with law enforcement in the investigation of suspected criminal activity, including providing user data without notice to the user when permitted by law.
ID verification is processed by our third-party verification partner. We receive confirmation of verification status (verified/not verified) but do NOT store copies of your ID documents. Verification documents are deleted by our partner after the verification process is complete.
- Account information: Retained while your account is active and for a reasonable period after deletion for legal and business purposes
- Listings: Retained while active; archived listings retained for 90 days
- Messages: Retained for 2 years
- Verification status: Retained while account is active
- Usage data: Aggregated and anonymized after 12 months
We implement industry-standard security measures including encryption, secure servers, and access controls. However, no system is 100% secure. You use the Platform at your own risk and are responsible for maintaining the security of your account credentials.
You may:
- Access your personal data through your account settings
- Correct inaccurate data by editing your profile
- Delete your account and associated data (some data may be retained for legal purposes)
- Export your data upon request
- Opt out of marketing communications
To exercise these rights, contact us at privacy@frostboard.com
The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
FrostBoard is not intended for users under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a child under 18, we will delete it promptly.
As an Alaska-based company, we comply with all applicable Alaska privacy laws. Alaska residents may have additional rights under state law.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or Platform notification. The "Last Updated" date at the top indicates when the policy was last revised.
Privacy questions? Contact us at privacy@frostboard.com
Questions? Contact us at privacy@frostboard.com
